1.1. This website is owned and operated by Urban Nutrition (Northern) Limited, our full company information is available at the end of this document.
1.2. Please read these terms and conditions carefully. They apply when you buy any goods via this site. Please print or save these terms for future reference; we do not hold previous versions, only the current live version available on our site.
1.3. Contacting us if you are a consumer:
1.3.1. Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
1.3.2. We are legally required to remind Consumers that we are under a legal duty to supply goods that are in conformity with the contract. Furthermore, nothing below affects Consumers’ legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens’ Advice Bureau.
1.3.3. We may change these terms and conditions at any time by posting a new version on our site and/or by emailing them to you. Please check them carefully as they will apply to any recurring deliveries or new orders occurring after the effective date shown.
1.3.4. If you wish to contact us for any other reason, including any complaints, you can contact us by telephoning our team at 0844 272 1800 or by e-mailing us at firstname.lastname@example.org.
1.4. Contacting us if you are a business. You may contact us by telephoning our team at 0844 272 1800 or by e-mailing us at email@example.com.
- Right to cancel
2.1. If you are an EU Consumer, you have the right to cancel this contract subject to the provisions set out below. This right is not affected by any separate returns policy on our website.
2.2. There is no right to cancel contracts for the supply of goods liable to deteriorate or expire rapidly (fresh goods/goods cooked to order) prior to dispatch unless a minimum of 48 hours’ notice prior to the goods being prepared has not lapsed. This applies to most of the products on our site which we supply, or goods that have already been prepared and cooked to order.
2.3. If you do have the right to cancel, the following instructions apply: Right to cancel.
2.4. You have the right to cancel this contract within 14 days without explanation or giving any reason, provided that clause 2.2. is not in effect.
2.5. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (or the first delivery of goods in the case of recurring orders), provided that clause 2.2. is not in effect.
2.6. To exercise the right to cancel, you must inform us Urban Nutrition (Northern) Limited, 2nd Floor, The Waterhouse, 2 St. Thomas Street, Scarborough, YO11 1DR, or telephone: 0844 272 1800, or email: firstname.lastname@example.org of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, or by e-mail).
2.7. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Your cancellation is effective from the date you send us the e-mail or post the letter to us.
- Our Products & Variation
3.1. We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made reasonable efforts to display as accurately as possible the appearance of our goods.
3.2. The packaging of the Products may vary from that shown on images on our site.
3.3. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images, or may look slightly different. For example, seasonal produce is used for greens, so this will change through the seasons.
- Ordering from our site
This clause 4.1 only applies if you are a consumer.
4.1. If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
This clause 4.2 only applies if you are a business.
4.2. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
4.3. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
4.4. Please make sure that your delivery address used is formatted properly and entered correctly. We will not be held responsible for any incorrect or undeliverable addresses and will not resend or replace and Products that are sent out to the incorrect address because of the customers error at this stage of checkout. We advise all customers to ensure that their account details, billing and delivery addresses are updated to reflect any changes in personal circumstances that may affect processing your order.
4.5. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4.6.
4.6. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation, using the email address provided on the account. In certain circumstances we may need to contact you via other means.
4.7. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
- Price of Products, Payments & Discounts
5.1. The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.
5.2. Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
5.3. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
5.4. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
5.5. You can only pay for Products using PayPal or a debit card or credit card. We accept the following cards: Visa Debit, Visa Credit, MasterCard and Maestro.
5.6. Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.
5.7. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.
6.1. Delivery will be complete when we deliver to the address which you specify when ordering. We may deliver different parts of your order on different dates.
6.2. Delivery is only to the UK and is otherwise subject to any restrictions we specify in the FAQs.
6.3. On the day of delivery you will received a notification of a one hour time slot. Perishable goods are chilled and sustainable for up to 48 hours in summer and 72 hours in winter – deliveries cannot be returned and are therefore left with a neighbour or in a safe place, should you not be available at the agreed delivery time. The courier will notify you as such should this happen.
6.4. Delivery of the goods to you, somebody identified by you to take possession of, or confirmation of a delivery to a safe place ends our point of liability for and risk of damage or loss past this point.
- Events outside our control
7.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 7.2.
7.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
7.3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
7.3.1. we will contact you as soon as reasonably possible to notify you; and
7.3.2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
8.1. We may cancel this agreement immediately by email notice at any time if any amount due to us is unpaid, or unjustifiably charged back, or if we discontinue any relevant product or this service as a whole, or if your account is inactive for more than 6 months.
8.2. You may cancel this agreement at any time within your account on our website.
8.3. In the event of termination of this agreement, we are entitled to delete your account entirely including any unused vouchers, affiliate credit or anything else associated with your account. We will deliver any outstanding orders and take payment accordingly if the agreement was terminated after a relevant cut-off date, or if the order was not cancelled in good time (see clause 2.2).
9.1. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.
9.2. You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.
This clause 9.3 only applies if you are a consumer.
9.3. We are not responsible for any loss or damage caused by us or our employees or agents in circumstances where:
9.3.1. there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
9.3.2. such loss or damage was not foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
9.3.3. such loss or damage is caused by you, for example by not complying with this agreement; or
9.3.4. such loss or damage that relates to or affects business
9.3.5 You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).
This clause 9.4 only applies if you are a business.
9.4. Our liability of any kind (including our own negligence) is limited to the price paid for the goods.
9.5. In no event (including our own negligence) will we be liable for any:
9.5.1. economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
9.5.2. loss of goodwill or reputation;
9.5.3. special, indirect or consequential losses; or
9.5.4. damage to or loss of data
(even if we have been advised of the possibility of such losses).
9.5.5. You will indemnify us against all claims and liabilities directly or indirectly related to your breach of this agreement.
9.5.6. To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
9.5.7 This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.
- Other important terms
10.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.
10.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
10.3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
10.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
10.5. If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
10.6. If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
10.7. If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
11.1 If you have any complaints, please contact us via the contact information shown below.
- Company information
12.1. Company Name: Urban Nutrition (Northern) Limited
12.2. Country of Incorporation: England & Wales
12.3. Company Registration: 10746108
12.4. Registered Office: Rowan House, West Bank, Scarborough, YO12 4DX
12.5. Trading Address: Urban Nutrition, 2nd Floor, The Waterhouse, 2 St. Nicholas Street, Scarborough, YO11 1DR
12.6. Other contact information: See our website.